Customer Support Specialist for Banking Industry
hace 2 semanas
Munay Global Services is seeking a highly skilled Customer Support Specialist to join our team in Madrid, Spain.
**Job Summary:**
We are looking for an individual with excellent communication skills and a passion for delivering exceptional customer service. As a Customer Support Specialist, you will be responsible for resolving banking-related issues, answering emails, and offering banking products to clients.
**Key Responsibilities:**
- Provide top-notch customer service via phone, email, and WhatsApp
- Analyze and resolve banking issues, including account openings, password locks, and transfers
- Work closely with the back office team to manage emails and other communications
- Offer personalized banking solutions to meet client needs
- Comply with regulatory requirements and industry standards
**Requirements:**
- Proficiency in English (written and spoken)
- Intermediate Spanish skills (a plus)
- Analytical skills and ability to learn new knowledge autonomously
- Excellent writing and speaking skills
- EU Citizenship or Residence card
**What We Offer:**
- A competitive salary package
- An indefinite contract
- Annual vacations: 32 calendar days
- The opportunity to work with the largest service provider in the world
- Real possibilities of growth within the company
**Salary Estimate:** €25,000 - €35,000 per year, depending on experience.
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