Customer Support Specialist for Banking Industry

hace 2 semanas


Madrid, Madrid, España Munay Global Services A tiempo completo

Munay Global Services is seeking a highly skilled Customer Support Specialist to join our team in Madrid, Spain.

**Job Summary:**

We are looking for an individual with excellent communication skills and a passion for delivering exceptional customer service. As a Customer Support Specialist, you will be responsible for resolving banking-related issues, answering emails, and offering banking products to clients.

**Key Responsibilities:**

  • Provide top-notch customer service via phone, email, and WhatsApp
  • Analyze and resolve banking issues, including account openings, password locks, and transfers
  • Work closely with the back office team to manage emails and other communications
  • Offer personalized banking solutions to meet client needs
  • Comply with regulatory requirements and industry standards

**Requirements:**

  • Proficiency in English (written and spoken)
  • Intermediate Spanish skills (a plus)
  • Analytical skills and ability to learn new knowledge autonomously
  • Excellent writing and speaking skills
  • EU Citizenship or Residence card

**What We Offer:**

  • A competitive salary package
  • An indefinite contract
  • Annual vacations: 32 calendar days
  • The opportunity to work with the largest service provider in the world
  • Real possibilities of growth within the company

**Salary Estimate:** €25,000 - €35,000 per year, depending on experience.



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