Digital Banking Specialist for European Markets
hace 2 días
About the role: Key Responsibilities
As a Digital Banking Specialist, you will provide excellent customer service via phone calls, emails, WhatsApp, and chat, supporting the Dutch market with information about cutting-edge digital banking products.
Some key tasks include:
• Handling customer inquiries regarding account opening, password recovery, transfers, and more
• Managing back-office tasks such as email and WhatsApp communications
• Promoting and offering banking products to customers
• Ensuring compliance with regulations and internal policies regarding transparency, product information, and client protection
Requirements
To succeed in this role, you should have:
• A strong understanding of MS Office (Excel, Word, PowerPoint, Access)
• Proficiency in Dutch (C1 level) and excellent written and verbal communication skills
• Strong customer orientation, empathy, and active listening skills
• Analytical and problem-solving capabilities, with a natural ability to engage and communicate with clients
• Commercial skills and adaptability to new technologies and dynamic work environments
Benefits
This is an exciting opportunity to join our team as a Digital Banking Specialist. You will enjoy:• A competitive estimated salary of €38,500 per year, based on 40 hours of work per week
• The chance to work with the largest service provider in the world
• Genuine career development opportunities within the company
• A permanent contract with a flexible schedule from 2 pm to 10 pm, Monday to Sunday, with 32 calendar days of annual vacation
• A referral program that rewards you for bringing a friend to join our team
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