Investment Specialist for Digital Banking

hace 6 días


Madrid, Madrid, España Teleperformance A tiempo completo

We are seeking experienced professionals to join our international team at Teleperformance Spain, the world's leading BPO organization. With over 40 years of experience in the banking industry and a presence in 88 countries, we offer ambitious career opportunities within our prestigious digital banking programs.

You will interact with high-level clients of one of Europe's top digital banks, providing expert advice on savings and introducing innovative banking products with high returns.

Brief overview:

Handling customer inquiries via phone, email, WhatsApp, and chat channels, delivering exceptional service and informing clients about cutting-edge digital banking solutions in the Spanish market.

Responsibilities:

  • Providing customer service related to banking issues, account opening, access password management, transfers, and more.
  • Managing back-office tasks such as responding to emails, WhatsApp messages, and other communication channels.
  • Offering banking products that meet client needs and preferences.
  • Ensuring compliance with regulations, transparency, and client protection requirements reflected in internal and external guidelines applicable to this type of product.
  • Reporting and following up on anomalies that arise during the application process.
  • Maintaining quality standards and meeting sales objectives defined by the entity.

Requirements

Academic Background.

  • Prior studies in Business Administration, Mathematics, or Law are valuable assets.
  • Proficiency in MS Office applications, including Excel, Word, PowerPoint, and Access.
  • A C2 level of proficiency in German is required.

Skills and Competencies.

  • Customer-centric approach, empathy, and active listening skills.
  • Excellent verbal and written communication skills.
  • Strong analytical abilities and capacity to acquire new knowledge independently.
  • Commercial acumen, social skills, and effective dialogue with clients, companies, or groups.
  • Problem-solving capabilities.
  • Teamwork and collaboration skills.
  • Proactive attitude and ability to work under pressure.
  • Results-driven mindset.
  • Ability to plan, organize, and prioritize tasks efficiently.
  • Initiative, autonomy, and a 'can-do' attitude.
  • Flexibility and adaptability in dynamic environments and with new technologies.

Benefits

  • 37 hours/week, Monday to Sunday (2 days off per week and 2 weekends off per month), working hours from 2:00 p.m. to 10:00 p.m.
  • Remote work option, allowing flexibility from anywhere in Spain.
  • Indefinite contract.
  • Referral Program: Bring a friend and receive a bonus (up to €2,000, depending on the market/project).
  • Salary: approximately €20,730 gross/year, based on Spanish labor laws and market conditions.
  • One-month training in Madrid offices (with accommodation provided) from 9:00 a.m. to 5:00 p.m., which is part of the contract and compensated.
  • After training, you will start working remotely from home (computer provided), except for 12 days annually when attending the Madrid office.
  • Annual vacations: 32 calendar days.
  • Opportunity to work with the largest service provider globally.
  • Real chances of growth within the company.


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