Investment Specialist for Digital Banking
hace 6 días
We are seeking experienced professionals to join our international team at Teleperformance Spain, the world's leading BPO organization. With over 40 years of experience in the banking industry and a presence in 88 countries, we offer ambitious career opportunities within our prestigious digital banking programs.
You will interact with high-level clients of one of Europe's top digital banks, providing expert advice on savings and introducing innovative banking products with high returns.
Brief overview:
Handling customer inquiries via phone, email, WhatsApp, and chat channels, delivering exceptional service and informing clients about cutting-edge digital banking solutions in the Spanish market.
Responsibilities:
- Providing customer service related to banking issues, account opening, access password management, transfers, and more.
- Managing back-office tasks such as responding to emails, WhatsApp messages, and other communication channels.
- Offering banking products that meet client needs and preferences.
- Ensuring compliance with regulations, transparency, and client protection requirements reflected in internal and external guidelines applicable to this type of product.
- Reporting and following up on anomalies that arise during the application process.
- Maintaining quality standards and meeting sales objectives defined by the entity.
Requirements
Academic Background.
- Prior studies in Business Administration, Mathematics, or Law are valuable assets.
- Proficiency in MS Office applications, including Excel, Word, PowerPoint, and Access.
- A C2 level of proficiency in German is required.
Skills and Competencies.
- Customer-centric approach, empathy, and active listening skills.
- Excellent verbal and written communication skills.
- Strong analytical abilities and capacity to acquire new knowledge independently.
- Commercial acumen, social skills, and effective dialogue with clients, companies, or groups.
- Problem-solving capabilities.
- Teamwork and collaboration skills.
- Proactive attitude and ability to work under pressure.
- Results-driven mindset.
- Ability to plan, organize, and prioritize tasks efficiently.
- Initiative, autonomy, and a 'can-do' attitude.
- Flexibility and adaptability in dynamic environments and with new technologies.
Benefits
- 37 hours/week, Monday to Sunday (2 days off per week and 2 weekends off per month), working hours from 2:00 p.m. to 10:00 p.m.
- Remote work option, allowing flexibility from anywhere in Spain.
- Indefinite contract.
- Referral Program: Bring a friend and receive a bonus (up to €2,000, depending on the market/project).
- Salary: approximately €20,730 gross/year, based on Spanish labor laws and market conditions.
- One-month training in Madrid offices (with accommodation provided) from 9:00 a.m. to 5:00 p.m., which is part of the contract and compensated.
- After training, you will start working remotely from home (computer provided), except for 12 days annually when attending the Madrid office.
- Annual vacations: 32 calendar days.
- Opportunity to work with the largest service provider globally.
- Real chances of growth within the company.
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