International Banking Professional for Spanish Market
hace 2 semanas
We are seeking a highly skilled and motivated International Banking Professional to join our team in Madrid, Spain. As a key member of our international team, you will be responsible for delivering exceptional customer service to high-profile clients from one of Europe's leading digital banks.
About the RoleThis is a full-time position with a competitive salary of €35,000 - €45,000 per annum, depending on experience. You will have the opportunity to work with a diverse team of investment specialists and contribute to the growth and development of our company.
The primary focus of this role is to address the needs of bank customers via various communication channels such as calls, emails, WhatsApp, and chat, delivering top-notch service while showcasing innovative digital banking products in the German market.
Key Responsibilities- Provide customer service for banking-related issues like account opening, password locks, transfers, etc.
- Manage back-office tasks, including responding to emails and WhatsApp messages.
- Promote banking products and adhere to transparency requirements, service information, and client protection regulations related to investment products.
- Report and follow up on application anomalies.
To be successful in this role, you will need:
- A degree in Business Administration, Mathematics, or Law.
- Proficient in MS Office (Excel, Word, PowerPoint, Access).
- Native-level proficiency in German.
- Good level of English.
Additionally, you should possess:
- Customer-oriented skills with empathy and active listening.
- Excellent oral and written communication skills.
- Analytical capacity and ability to autonomously acquire new knowledge.
This is a permanent employment contract with a 39-hour workweek. You will also receive a competitive salary, interesting referral program, and real prospects for career advancement within the company.
LocationMadrid, Spain
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