Digital Banking Professional for Spanish Market
hace 7 días
We are seeking a highly skilled Digital Banking Professional to join our team in Madrid, Spain. As a key member of our international team, you will engage with high-profile clients from one of Europe's leading digital banks.
Role OverviewThis role offers the opportunity to work with innovative banking products and services, providing savings advice and introducing attractive returns to clients. Your responsibilities will include addressing customer needs via various communication channels, delivering top-notch service while showcasing cutting-edge digital banking solutions in the German market.
Your expertise will be utilized to provide customer service for banking-related issues, manage back-office tasks, present and promote banking products, and adhere to regulatory requirements related to investment products.
Responsibilities- Customer Service: Provide support for banking-related queries, including account opening, password resets, transfers, and other relevant matters.
- Back-Office Tasks: Manage emails, WhatsApp messages, and other communication channels to ensure timely and effective response to client inquiries.
- Banking Product Promotion: Present and introduce innovative banking products to clients, highlighting their benefits and features.
- Regulatory Compliance: Ensure adherence to transparency requirements, service information, and client protection regulations related to investment products.
- Anomaly Reporting: Identify and report any application anomalies or discrepancies.
- Quality Standards and Sales Objectives: Meet established quality standards and sales objectives set by the entity.
We are looking for an individual with a strong educational background in Business Administration, Mathematics, or Law. Proficiency in MS Office (Excel, Word, PowerPoint, Access) is also essential. Native-level proficiency in German and good English skills are required, with fluency in Spanish being considered a plus.
You should possess excellent oral and written communication skills, as well as analytical capacity and ability to autonomously acquire new knowledge. Commercial acumen, empathy, and problem-solving skills are also essential for success in this role.
Experience and BenefitsWhile banking experience is valuable, it is not mandatory. We offer a competitive salary, ranging from €40,000 to €60,000 per annum, depending on qualifications and experience. Other benefits include full-time position, permanent employment contract, interesting referral program, and real prospects for career advancement within the company.
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