Financial Services Professional
hace 2 días
Are you looking for a new challenge in the world of finance? Do you have a passion for delivering exceptional customer service and a keen interest in digital banking?
About the RoleWe are seeking an experienced Financial Services Professional to join our international team at Recruit4Work SL. As a key member of our team, you will be responsible for providing top-notch customer service to high-profile clients from one of Europe's leading digital banks.
Your primary focus will be on addressing the needs of bank customers via various communication channels such as calls, emails, WhatsApp, and chat, delivering excellent service while showcasing innovative digital banking products in the German market.
Key Responsibilities- Provide customer service for banking-related issues like account opening, password locks, transfers, etc.
- Manage back-office tasks, including responding to emails and WhatsApp messages.
- Present and promote banking products.
- Adhere to transparency requirements, service information, and client protection regulations related to investment products.
- Report and follow up on application anomalies.
- Meet quality standards and sales objectives set by the entity.
Education
- Preferred studies in Business Administration, Mathematics, or Law.
- Proficient in MS Office (Excel, Word, PowerPoint, Access).
- Native-level proficiency in Dutch.
- Good level of English.
- Fluency in Spanish is considered a plus.
Skills and Competencies
- Customer-oriented with empathy and active listening skills.
- Excellent oral and written communication skills.
- Analytical capacity and ability to autonomously acquire new knowledge.
- Commercial acumen and adept at dialogue with clients, companies, or groups.
- Strong problem-solving skills.
- Team player with a proactive and results-oriented attitude.
- Ability to plan, organize, and thrive under pressure.
- Initiative, autonomy, and a positive "I can" attitude.
- Flexibility and adaptability to changing environments and new technologies.
- Full-time position (39 hours/week)
- Permanent employment contract
- Interesting Referral Program
- Competitive salary: €30,000 - €45,000 per annum
- Opportunity to work with the world's largest service provider
- Real prospects for career advancement within the company
Location
Madrid, Spain
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