Financial Services Specialist

hace 4 días


Madrid, Madrid, España Swift A tiempo completo

About the Role

We are the leading provider of secure financial messaging services, headquartered in Belgium. With a presence in 200+ countries and legal territories, we serve a community of over 12,000 banks and financial institutions.

Job Description

As a Customer Success Manager (CSM), you will be at the forefront of proactive customer engagement, guiding customers beyond the onboarding phase to ensure they maximize the value of our products and services. Your efforts will directly contribute to helping customers achieve their desired outcomes and foster ongoing active usage.

Responsibilities

  • Customer Facing: The role focuses on proactive customer engagement to ensure customers maximize value from our products and services.
  • Data-Driven Engagement: Using data insights, you will analyze customer data, develop engagement strategies, and work directly with customers to create success plans.
  • Customer Communication: Regular outreach and communication with customers are key, either at the group or individual level.
  • Customer Success Plans: You will collaborate with customers to design and follow up on success plans, indicating a hands-on approach to customer engagement management.
  • Collaboration: You will work with various internal teams (product, business development, and CX) to ensure continuous improvement in customer experience.
  • Content Development: You will create training materials, playbooks, and guides under supervision.

Qualifications

  • Must-Have Skills: Excellent communication, relationship-building, an open mind to learn, and analytical skills are required. The ability to juggle multiple priorities is also critical.
  • Nice-to-Have Skills: Prior experience in customer success roles, professional services, customer services, knowledge of our products, and familiarity with APIs are considered advantageous.
  • Cultural Fit: Experience in a multi-cultural and multi-country team environment would be advantageous. Multilingual abilities are a plus.

Estimated Salary: $80,000 - $110,000 per year, depending on location and experience.



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