Financial Services Specialist
hace 1 semana
About the Role
We are seeking a highly skilled Financial Services Specialist to join our team at Xe. As a key member of our global operations team, you will play a critical role in managing money in and out of our customers' accounts, ensuring seamless and efficient transactions.
Key Responsibilities
- Contract Settlement: Organize contract settlement for the current value date, ensuring timely and accurate processing.
- Global Bank Accounts: Manage money in and out of global bank accounts, processing and authorizing receipts and payments.
- Stakeholder Engagement: Liaise with internal stakeholders, including Service Delivery, Compliance, and Global Operations Team, on a wide range of queries, including anti-money laundering and sanctions queries.
- Customer Satisfaction: Work directly with clients to resolve escalated account and payment queries, providing exceptional customer service.
- Problem Solving: Investigate and resolve any settlement/account errors, both internally and with global banking partners.
- Transaction queries: Monitor workflow queues to ensure transactions are dealt with in a timely and efficient manner, meeting cut-off times and SLAs.
Requirements
- FX/Financial Services: Relevant experience in a financial services or FX organization, with a strong understanding of cash flows.
- Global Payments & Systems: Knowledge of global payment rails and systems, including SWIFT, NPP, and ACH, preferred but not required.
- Effective Time Management: Strong time management skills, able to plan, organize, and multitask.
- Excellent Attention to Detail: Strong attention to detail and numeracy skills.
- Effective Communicator: Strong verbal and written communication skills.
- A Team Player: Approachable, collaborative team member.
About Xe
Xe is a leading provider of currency services and products, committed to delivering exceptional customer experiences. We strive for excellence in delivering the best service for our customers, and we're looking for talented individuals to join our team.
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