Financial Services Industry Expert
hace 3 semanas
About the Role
We're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission has never been more relevant in a connected and exciting era. We innovate diligently, test exhaustively, then implement fast. In 200+ countries and legal territories, we serve a community of more than 12,000 banks and financial institutions.
We're looking for a dynamic Customer Success Manager (CSM) to join our team at Swift Financial Messaging Services. In this role, you will be at the forefront of proactive customer engagement, guiding customers beyond the onboarding phase to ensure they maximize the value of our products and services. Your efforts will directly contribute to helping customers achieve their desired outcomes and foster ongoing active usage.
Responsibilities:
• Customer facing: The role focuses on proactive customer engagement to ensure customers maximize value from our products and services.
• Data-driven Engagement: Using data insights, you will analyze customer data, develop engagement strategies, and work directly with customers to create success plans.
• Customer Communication: Regular outreach and communication with customers are key, either at the group or individual level.
• Customer Success Plans: You will collaborate with customers to design and follow up on success plans.
• Collaboration: The job involves collaborating with various internal teams (product, business development, and CX) to ensure continuous improvement in customer experience.
• Content Development: You will create training materials, playbooks, and guides under supervision.
Qualifications:
• Must-Have Skills: The position requires excellent communication, relationship-building, open mind to learn, and analytical skills. The ability to juggle multiple priorities is also critical.
• Nice-to-Have Skills: Prior experience in customer success roles, professional services, customer services, knowledge of our products, and familiarity with APIs are considered advantageous.
• Cultural Fit: Experience in a multi-cultural and multi-country team environment would be advantageous. Multilingual abilities are a plus.
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