Financial Services Industry Expert
hace 1 semana
About the Role
We're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission is to support the global economy by providing a reliable, safe, and secure approach for the global financial community to move value.
We're unique in our approach to innovation, testing, and implementation. Our vibrant community reflects the complexity and diversity of the financial ecosystem, and we're constantly evolving to meet the changing needs of our customers.
As a dynamic Customer Success Manager (CSM), you will be at the forefront of proactive customer engagement, guiding customers beyond the onboarding phase to ensure they maximize the value of our products and services.
Responsibilities:
- Proactive customer engagement to ensure customers maximize value from our products and services
- Data-driven engagement using customer data to develop engagement strategies and work directly with customers to create success plans
- Regular outreach and communication with customers at the group or individual level
- Collaboration with internal teams to ensure continuous improvement in customer experience
- Content development, including training materials, playbooks, and guides
Qualifications:
- Excellent communication, relationship-building, and analytical skills
- Ability to juggle multiple priorities and be ever-learning
- Prior experience in customer success roles, professional services, customer services, and knowledge of our products and APIs are advantageous
Cultural Fit:
- Experience in a multi-cultural and multi-country team environment is advantageous
- Multilingual abilities are a plus
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