Financial Services Industry Expert
hace 3 semanas
About the Role
We're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission has never been more relevant in today's connected and exciting era. We're looking for a dynamic Customer Success Manager (CSM) to join our team at Swift - Society for Worldwide Interbank Financial Telecommunication.
Key Responsibilities
Proactive customer engagement to ensure customers maximize value from Swift products and services. Data-driven engagement using customer data to develop strategies and create success plans. Regular outreach and communication with customers to foster ongoing active usage. Collaboration with internal teams to ensure continuous improvement in customer experience. Content development under supervision, including training materials, playbooks, and guides.
Qualifications
Excellent communication, relationship-building, and analytical skills. Ability to juggle multiple priorities. Nice-to-have skills include prior experience in customer success roles, professional services, customer services, knowledge of Swift products, and familiarity with APIs. Multilingual abilities are a plus.
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