Financial Services Industry Expert

hace 4 días

Madrid, Madrid, España Swift A tiempo completo

About the Role
We're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission has never been more relevant in today's connected and exciting era. We innovate diligently, test exhaustively, then implement fast.

Job Summary
We're looking for a dynamic Customer Success Manager (CSM) to join our team at Swift - Society for Worldwide Interbank Financial Telecommunication. As a CSM, you will be at the forefront of proactive customer engagement, guiding customers beyond the onboarding phase to ensure they maximize the value of Swift's products and services.

Responsibilities
• Customer facing: The role focuses on proactive customer engagement to ensure customers maximize value from Swift products and services.
• Data-driven Engagement: Using data insights, responsible for analyzing customer data, developing engagement strategies, and working directly with customers to create success plans.
• Customer Communication: Regular outreach and communication with customers are key, either at the group or individual level.
• Customer Success Plans: The CSM will collaborate with customers to design and follow up on success plans, indicating a hands-on approach to customer engagement management.
• Collaboration: The job involves collaborating with various internal teams (product, business development, and CX) to ensure continuous improvement in customer experience.
• Content Development: Creating training materials, playbooks, and guides under supervision.

Qualifications
• Must-Have Skills: Excellent communication, relationship-building, an open mind to learn, and analytical skills. The ability to juggle multiple priorities is also critical.
• Nice-to-Have Skills: Prior experience in customer success roles, professional services, customer services, knowledge of Swift products, and familiarity with APIs are considered advantageous.
• Cultural Fit: Experience in a multi-cultural and multi-country team environment would be advantageous. Multilingual abilities are a plus.

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