Financial Services Industry Expert
hace 3 días
We're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission has never been more relevant in today's connected and exciting era. With a presence in 200+ countries and legal territories, we serve a community of over 12,000 banks and financial institutions.
Job SummaryWe're seeking a dynamic Customer Success Manager (CSM) to join our team at Swift. As a CSM, you'll be at the forefront of proactive customer engagement, guiding customers beyond the onboarding phase to ensure they maximize the value of our products and services.
Responsibilities- Customer Facing: Proactively engage with customers to ensure they achieve their desired outcomes and foster ongoing active usage.
- Data-Driven Engagement: Analyze customer data, develop engagement strategies, and work directly with customers to create success plans.
- Customer Communication: Regularly outreach and communicate with customers at the group or individual level.
- Customer Success Plans: Collaborate with customers to design and follow up on success plans, indicating a hands-on approach to customer engagement management.
- Collaboration: Work with internal teams to ensure continuous improvement in customer experience.
- Content Development: Create training materials, playbooks, and guides under supervision.
We're looking for individuals with excellent communication, relationship-building, and analytical skills. Prior experience in customer success roles, professional services, customer services, knowledge of Swift products, and familiarity with APIs are considered advantageous. Multilingual abilities and experience in a multi-cultural and multi-country team environment are also a plus.
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Financial Services Industry Expert
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Madrid, Madrid, España Swift Financial Messaging Services A tiempo completoAbout the RoleWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission is to support the global economy by facilitating the movement of value across borders, through cities, and overseas.Job SummaryWe're seeking a dynamic Customer Success Manager (CSM) to join our team at Swift Financial Messaging...
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Financial Services Industry Expert
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Madrid, Madrid, España Swift Financial Messaging Services A tiempo completoAbout the RoleWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission is to support the global economy by facilitating the movement of value across borders, through cities, and overseas.Job SummaryWe're seeking a dynamic Customer Success Manager (CSM) to join our team at Swift Financial Messaging...
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Madrid, Madrid, España Swift A tiempo completoAbout the RoleWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission is to support the global economy by providing a reliable, safe, and secure approach to financial transactions. With a presence in 200+ countries and legal territories, we serve a community of over 12,000 banks and financial...
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