Financial Services Industry Consultant
hace 3 días
We're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission is to support the global economy by providing a reliable, safe, and secure approach for the global financial community to move value.
Job SummaryWe're seeking a dynamic Customer Success Manager (CSM) to join our team at Swift. As a CSM, you will be at the forefront of proactive customer engagement, guiding customers beyond the onboarding phase to ensure they maximize the value of Swift's products and services.
Responsibilities- Customer facing: The role focuses on proactive customer engagement to ensure customers maximize value from Swift products and services.
- Data-driven Engagement: using data insights, responsible for analyzing customer data, developing engagement strategies, and working directly with customers to create success plans (for their usage success).
- Customer Communication: Regular outreach and communication with customers are key, either at the group or individual level.
- Customer Success Plans: The CSM will collaborate with customers to design and follow up on success plans, indicating a hands-on approach to customer engagement management.
- Collaboration: The job involves collaborating with various internal teams (product, business development, and CX) to ensure continuous improvement in customer experience.
- Content Development: Creating training materials, playbooks, and guides under supervision.
The position requires excellent communication, relationship-building, open mind to learn and analytical skills. The ability to juggle multiple priorities is also critical and ever learning. Prior experience in customer success roles, professional services, customer services, knowledge of Swift products, and familiarity with APIs are considered advantageous. Multilingual abilities are a plus.
What We OfferWe put you in control of your career, give you a competitive package, help you perform at your best, and make a difference. We give you the freedom to be yourself and create an environment of unique individuals – like you – with different perspectives on the financial industry and the world.
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