Financial Services Industry Consultant

hace 2 semanas

Madrid, Madrid, España Swift A tiempo completo

About the Role

We're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission has never been more relevant in today's connected and exciting era. We're proud to support the global economy and foster an inclusive environment where everyone's voice is heard and respected.

Responsibilities

  • Customer Facing: As a Customer Success Manager, you'll be at the forefront of proactive customer engagement, guiding customers beyond the onboarding phase to ensure they maximize the value of our products and services.
  • Data-Driven Engagement: You'll analyze customer data, develop engagement strategies, and work directly with customers to create success plans that drive their desired outcomes.
  • Customer Communication: Regular outreach and communication with customers are key, either at the group or individual level.
  • Customer Success Plans: You'll collaborate with customers to design and follow up on success plans, indicating a hands-on approach to customer engagement management.
  • Collaboration: The job involves collaborating with various internal teams to ensure continuous improvement in customer experience.
  • Content Development: You'll create training materials, playbooks, and guides under supervision.

Qualifications

  • Must-Have Skills: Excellent communication, relationship-building, open mind to learn, and analytical skills are essential. The ability to juggle multiple priorities is also critical.
  • Nice-to-Have Skills: Prior experience in customer success roles, professional services, customer services, knowledge of our products, and familiarity with APIs are considered advantageous.
  • Cultural Fit: Experience in a multi-cultural and multi-country team environment would be advantageous. Multilingual abilities are a plus.

We value diversity and believe in creating an inclusive environment where everyone's voice is heard and respected. At Swift, we encourage individuals who are excited about the role to apply, even if they do not meet every qualification. Your outstanding perspective and ideas are what make our team exceptional.

What We Offer

  • We put you in control of your career.
  • We give you a competitive package.
  • We help you perform at your best.
  • We help you make a difference.
  • We give you the freedom to be yourself.

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