Financial Services Industry Expert

hace 4 días

Madrid, Madrid, España Swift A tiempo completo

About the Role
We're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission has never been more relevant in today's connected and exciting era. We innovate diligently, test exhaustively, then implement fast, without undermining trust. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Job Summary
We're looking for a dynamic Customer Success Manager (CSM) to join our team at Swift. In this role, you will be at the forefront of proactive customer engagement, guiding customers beyond the onboarding phase to ensure they maximize the value of Swift's products and services. Your efforts will directly contribute to helping customers achieve their desired outcomes and foster ongoing active usage.

Responsibilities
• Customer facing: The role focuses on proactive customer engagement to ensure customers maximize value from Swift products and services.
• Data-driven Engagement: Using data insights, responsible for analyzing customer data, developing engagement strategies, and working directly with customers to create success plans for their usage success.
• Customer Communication: Regular outreach and communication with customers are key, either at the group or individual level.
• Customer Success Plans: The CSM will collaborate with customers to design and follow up on success plans, indicating a hands-on approach to customer engagement management.
• Collaboration: The job involves collaborating with various internal teams (product, business development, and CX) to ensure continuous improvement in customer experience.
• Content Development: Creating training materials, playbooks, and guides under supervision.

Qualifications
• Must-Have Skills: The position requires excellent communication, relationship-building, open mind to learn and analytical skills. The ability to juggle multiple priorities is also critical and ever learning.
• Nice-to-Have Skills: Prior experience in customer success roles, professional services, customer services, knowledge of Swift products, and familiarity with APIs are considered advantageous.
• Cultural Fit: Experience in a multi-cultural and multi-country team environment would be advantageous. Multilingual abilities are a plus.

  • Financial Services Industry Expert

    hace 1 semana

    Madrid, Madrid, España Swift Financial Messaging Services A tiempo completo

    About the RoleWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission is to support the global economy by providing a reliable, safe, and secure approach to financial transactions.We're unique in our approach to innovation, testing, and implementation. Our vibrant community reflects the complexity and...

  • Financial Services Industry Expert

    hace 4 días

    Madrid, Madrid, España Swift Financial Messaging Services A tiempo completo

    About Swift Financial Messaging Services, the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities, and overseas. No other organization can address the scale, precision, pace, and trust that this demands, and we're proud to support the global...

  • Financial Services Industry Expert

    hace 17 horas

    Madrid, Madrid, España Swift Financial Messaging Services A tiempo completo

    About the RoleWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission has never been more relevant in a connected and exciting era. We innovate diligently, test exhaustively, then implement fast. In 200+ countries and legal territories, we serve a community of more than 12,000 banks and financial...

  • Financial Services Industry Expert

    hace 2 semanas

    Madrid, Madrid, España Swift Financial Messaging Services A tiempo completo

    About the RoleWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission is to support the global economy by facilitating the movement of value across borders, through cities, and overseas.Job SummaryWe're seeking a dynamic Customer Success Manager (CSM) to join our team at Swift Financial Messaging...

  • Financial Services Industry Expert

    hace 2 semanas

    Madrid, Madrid, España Swift Financial Messaging Services A tiempo completo

    About the RoleWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission is to support the global economy by facilitating the movement of value across borders, through cities, and overseas.Job SummaryWe're seeking a dynamic Customer Success Manager (CSM) to join our team at Swift Financial Messaging...

  • Financial Services Industry Consultant

    hace 4 días

    Madrid, Madrid, España Swift Financial Messaging Services A tiempo completo

    We're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission has never been more relevant in today's connected and exciting era.We're unique too. Established to find a better way for the global financial community to move value – a reliable, safe, and secure approach that the community can trust,...

  • Financial Services Industry Consultant

    hace 1 semana

    Madrid, Madrid, España Swift Financial Messaging Services A tiempo completo

    We're seeking a dynamic Customer Success Manager to join our team at Swift Financial Messaging Services. In this role, you will be at the forefront of proactive customer engagement, guiding customers beyond the onboarding phase to ensure they maximize the value of our products and services.Key Responsibilities:Proactive customer engagement to ensure...

  • Financial Services Industry Expert

    hace 4 días

    Madrid, Madrid, España Swift A tiempo completo

    About the RoleWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission has never been more relevant in today's connected and exciting era. We're unique too, established to find a better way for the global financial community to move value – a reliable, safe, and secure approach that the community can...

  • Financial Services Industry Expert

    hace 5 días

    Madrid, Madrid, España Swift A tiempo completo

    About the RoleWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organization can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.We're unique too. We...

  • Financial Services Industry Expert

    hace 1 semana

    Madrid, Madrid, España Swift A tiempo completo

    We're seeking a seasoned Customer Success Manager to join our team at Swift, the world's leading provider of secure financial messaging services.This role is at the forefront of proactive customer engagement, guiding customers beyond the onboarding phase to ensure they maximize the value of Swift's products and services.The ideal candidate will have...

  • Financial Services Industry Expert

    hace 18 horas

    Madrid, Madrid, España Swift A tiempo completo

    About the RoleWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission has never been more relevant in today's connected and exciting era. We're looking for a dynamic Customer Success Manager (CSM) to join our team at Swift - Society for Worldwide Interbank Financial Telecommunication.Key...

  • Financial Services Industry Expert

    hace 1 semana

    Madrid, Madrid, España Swift A tiempo completo

    About the RoleWe're a leading provider of secure financial messaging services, headquartered in Belgium. Our mission is to facilitate the global economy by providing a reliable, safe, and secure approach for the financial community to move value.We're a unique organization that has been evolving in an ever-changing landscape for over five decades. Our...

  • Financial Services Industry Expert

    hace 1 semana

    Madrid, Madrid, España Swift A tiempo completo

    About the RoleWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission is to support the global economy by providing a reliable, safe, and secure approach for the global financial community to move value.We're unique in our approach to innovation, testing, and implementation. Our vibrant community...

  • Financial Services Industry Expert

    hace 1 semana

    Madrid, Madrid, España Swift A tiempo completo

    About the RoleWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission is to support the global economy by providing a reliable, safe, and secure approach for the global financial community to move value.We're unique in our approach to innovation, testing, and implementation. Our vibrant community...

  • Financial Services Industry Expert

    hace 1 semana

    Madrid, Madrid, España Swift A tiempo completo

    About the RoleWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission is to support the global economy by providing a reliable, safe, and secure approach to financial transactions.We're looking for a dynamic Customer Success Manager (CSM) to join our team at Swift. In this role, you will be at the...

  • Financial Services Industry Expert

    hace 4 días

    Madrid, Madrid, España Swift A tiempo completo

    About the RoleWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organization can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.We're unique too. We...

  • Financial Services Industry Expert

    hace 2 semanas

    Madrid, Madrid, España Swift A tiempo completo

    About the RoleWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission has never been more relevant in today's connected and exciting era. With a presence in 200+ countries and legal territories, we serve a community of over 12,000 banks and financial institutions.Job SummaryWe're seeking a dynamic...

  • Financial Services Industry Expert

    hace 2 semanas

    Madrid, Madrid, España Swift A tiempo completo

    About the RoleWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission has never been more relevant in today's connected and exciting era. With a presence in 200+ countries and legal territories, we serve a community of over 12,000 banks and financial institutions.Job SummaryWe're seeking a dynamic...

  • Financial Services Industry Expert

    hace 4 días

    Madrid, Madrid, España Swift A tiempo completo

    About the RoleWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission has never been more relevant in today's connected and exciting era. We innovate diligently, test exhaustively, then implement fast.Job SummaryWe're looking for a dynamic Customer Success Manager (CSM) to join our team at Swift -...

  • Financial Services Industry Expert

    hace 4 días

    Madrid, Madrid, España Swift A tiempo completo

    About the RoleWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission has never been more relevant in a connected and exciting era. We innovate diligently, test exhaustively, then implement fast, without undermining trust. Swift now has a presence in 200+ countries and legal territories to serve a...