Financial Services Industry Consultant

hace 4 días


Madrid, Madrid, España Swift Financial Messaging Services A tiempo completo

We're the world's leading provider of secure financial messaging services, headquartered in Belgium. Our mission has never been more relevant in today's connected and exciting era.

We're unique too. Established to find a better way for the global financial community to move value – a reliable, safe, and secure approach that the community can trust, completely.

Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

In this role, you will be at the forefront of proactive customer engagement, guiding customers beyond the onboarding phase to ensure they maximize the value of Swift's products and services.

Key Responsibilities:

  • Customer facing: Proactive customer engagement to ensure customers maximize value from Swift products and services
  • Data-driven Engagement: Analyze customer data, develop engagement strategies, and work directly with customers to create success plans
  • Customer Communication: Regular outreach and communication with customers at the group or individual level
  • Customer Success Plans: Collaborate with customers to design and follow up on success plans
  • Collaboration: Work with various internal teams to ensure continuous improvement in customer experience
  • Content Development: Create training materials, playbooks, and guides under supervision

Requirements:

  • Must- Have excellent communication, relationship-building, open mind to learn, and analytical skills
  • Nice- To- Have prior experience in customer success roles, professional services, customer services, knowledge of Swift products, and familiarity with APIs

Cultural Fit: Experience in a multi-cultural and multi-country team environment would be advantageous. Multilingual abilities are a plus.



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