Global Financial Services Expert

hace 1 día


Madrid, Madrid, España Swift A tiempo completo

About the RoleAbout the RoleWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organization can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.We're unique too. We were established to find a better way for the global financial community to move value – a reliable, safe, and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions. We are looking for a dynamic Customer Success Manager (CSM) to join our team at Swift - Society for Worldwide Interbank Financial Telecommunication. This role is focused on proactive customer engagement to ensure customers maximize the value of Swift's products and services.

Key Responsibilities:
  • Customer facing: Proactive customer engagement to ensure customers get the most out of Swift's products and services.
  • Data-driven Engagement: Analyze customer data, develop engagement strategies, and work directly with customers to create success plans.
  • Customer Communication: Regular outreach and communication with customers to understand their needs and provide solutions.
  • Success Plans: Collaborate with customers to design and follow up on success plans to ensure they achieve their desired outcomes.

This role involves collaborating with various internal teams to ensure continuous improvement in customer experience. You will also have the opportunity to create training materials, playbooks, and guides under supervision.

Qualifications:

We are looking for someone with excellent communication, relationship-building, and analytical skills. The ability to juggle multiple priorities is also critical. Prior experience in customer success roles, professional services, customer services, knowledge of Swift products, and familiarity with APIs are considered advantageous. Experience in a multi-cultural and multi-country team environment would be beneficial. Multilingual abilities are a plus.

What We Offer:

We offer a competitive salary of approximately €60,000 per annum, depending on experience, a comprehensive benefits package, and opportunities for career growth and development. Join us and be part of an extraordinary organisation that is dedicated to supporting the global economy. We value diversity and believe in creating an inclusive environment where everyone's voice is heard and respected.



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