Expert German Language Support Specialist in Digital Banking

hace 5 días


Madrid, Madrid, España Talingual A tiempo completo
Customer Support Role for a Leading Digital Bank

We are seeking an expert German language support specialist to join our team as a Customer Support Advisor. In this role, you will interact with high-level clients of a leading digital bank, providing exceptional customer service and support.

About the Company

Talingual is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

Job Description

As a key member of our international service team, you will communicate with bank customers through various channels, including calls, emails, WhatsApp, and chat platforms. Your role will involve providing top-notch customer service and informing clients about innovative digital banking products in the German market.

Responsibilities
  • Handle a wide range of banking-related queries, including account openings, password resets, transfers, and more.
  • Promote and introduce a diverse range of banking products to our valued customers.
Requirements

To be successful in this role, you need:

  • A native level of German and fluent English.
  • Previous customer-facing experience (B2B or B2C) desired.
  • Excellent listening and communication skills, written and verbal.
  • Strong attention to detail.
Benefits

We offer a permanent contract, continuous training and certifications within products, employment with the world's largest provider of contact centre services, an excellent work environment, great colleagues, social arrangements, and personal development.

The estimated salary for this role is €30,000 - €40,000 per year, depending on your level of experience and qualifications. This is a full-time position with 39 hours/week, Monday to Sunday (2 days off per week, and 2 weekends off per month). Hours from 2:00 p.M. to 10:00 p.M.



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