Customer Support Specialist for German-speaking Clients
hace 24 horas
Salve Consulting is seeking a highly skilled Customer Support Specialist to join our vibrant and collaborative team in Croatia. As a fluent German speaker, you will play a crucial role in delivering top-notch customer support and contributing significantly to the success of our clients' experiences.
Key Responsibilities- Provide exceptional customer service by promptly addressing inquiries, resolving issues efficiently, and ensuring customer satisfaction.
- Research and deliver accurate, timely responses to inquiries received through phone, email, and live chat channels.
- Utilize internal and external resources to offer outstanding service.
- Identify and escalate urgent or unresolved issues to the appropriate internal teams.
- Redirect calls to the correct departments when necessary, and accurately document customer interactions in line with standard operating procedures.
- Identify and communicate emerging patterns or trends in resolved issues.
- Strong proficiency with common PC applications.
- Fluent in German, with at least C1-level proficiency strong verbal and written communication skills in German.
- Flexible, friendly, and resilient, with a high degree of independence and reliability.
- Excellent conversational skills, fluency in the language, and clear pronunciation in German.
- Strong communication and teamwork abilities.
- Basic knowledge of credit card systems is a plus.
- Competitive remuneration package based on experience, skills, and performance (£25,000 - £35,000 per year).
- Permanent contract.
- Private health and life insurance.
- Fully remote position based in Croatia.
- Join a dynamic and creative team with a supportive and positive atmosphere.
- Work in a highly-rated environment, with excellent employee reviews.
- Access to resources and tools that will help you reach your full potential.
We are committed to enhancing a work environment that celebrates diversity and embraces inclusion. We believe that diverse experiences lead to richer innovation and a thriving workplace culture. We encourage individuals from varied backgrounds to join our team and contribute to our collective success.
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