Customer Support Specialist for German-speaking Clients

hace 24 horas


Madrid, Madrid, España Salve Consulting A tiempo completo
About the Role

Salve Consulting is seeking a highly skilled Customer Support Specialist to join our vibrant and collaborative team in Croatia. As a fluent German speaker, you will play a crucial role in delivering top-notch customer support and contributing significantly to the success of our clients' experiences.

Key Responsibilities
  • Provide exceptional customer service by promptly addressing inquiries, resolving issues efficiently, and ensuring customer satisfaction.
  • Research and deliver accurate, timely responses to inquiries received through phone, email, and live chat channels.
  • Utilize internal and external resources to offer outstanding service.
  • Identify and escalate urgent or unresolved issues to the appropriate internal teams.
  • Redirect calls to the correct departments when necessary, and accurately document customer interactions in line with standard operating procedures.
  • Identify and communicate emerging patterns or trends in resolved issues.
Requirements
  • Strong proficiency with common PC applications.
  • Fluent in German, with at least C1-level proficiency strong verbal and written communication skills in German.
  • Flexible, friendly, and resilient, with a high degree of independence and reliability.
  • Excellent conversational skills, fluency in the language, and clear pronunciation in German.
  • Strong communication and teamwork abilities.
  • Basic knowledge of credit card systems is a plus.
Benefits
  • Competitive remuneration package based on experience, skills, and performance (£25,000 - £35,000 per year).
  • Permanent contract.
  • Private health and life insurance.
  • Fully remote position based in Croatia.
  • Join a dynamic and creative team with a supportive and positive atmosphere.
  • Work in a highly-rated environment, with excellent employee reviews.
  • Access to resources and tools that will help you reach your full potential.
About Salve Consulting

We are committed to enhancing a work environment that celebrates diversity and embraces inclusion. We believe that diverse experiences lead to richer innovation and a thriving workplace culture. We encourage individuals from varied backgrounds to join our team and contribute to our collective success.



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