German Speaking Customer Support Representative
hace 14 horas
We are working with a leading BPO to recruit a German-speaking Customer Support Specialist to support an e-commerce company.
About the RoleThis remote position is open to qualified candidates based in Serbia, offering a stable environment in a highly rated company known for its employee satisfaction.
Duties and Responsibilities- Provide timely technical and product assistance to customers via voice, chat, and email.
- Deliver exceptional customer experiences, ensuring all interactions are professional and helpful.
- Accurately record each customer interaction in a CRM system.
- Actively participate in team initiatives, contribute feedback, and support collaborative solutions.
To be successful in this role, you will need:
- Proficient German (C1 level or higher) and English (B2 or higher), both written and verbal.
- Residing in Serbia with legal eligibility to work.
- Previous experience in customer support, technical support, or help desk roles.
- Able to pass a background verification process.
- Strong problem-solving, critical thinking, and communication skills; capable of working independently within a remote team.
- Solid knowledge of PC-based applications (e.g., Microsoft Office) and familiarity with various systems.
We provide competitive pay based on experience and performance, as well as:
- An indefinite contract and a regular Monday-Friday schedule.
- A monthly allowance of 60 EUR to support your remote workspace.
- A positive work environment and access to resources and training for career development.
The estimated salary for this position is €25,000 - €35,000 per year, depending on experience and qualifications.
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