German Speaking Customer Support Representative

hace 14 horas


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo
Customer Support Specialist Opportunity

We are working with a leading BPO to recruit a German-speaking Customer Support Specialist to support an e-commerce company.

About the Role

This remote position is open to qualified candidates based in Serbia, offering a stable environment in a highly rated company known for its employee satisfaction.

Duties and Responsibilities
  • Provide timely technical and product assistance to customers via voice, chat, and email.
  • Deliver exceptional customer experiences, ensuring all interactions are professional and helpful.
  • Accurately record each customer interaction in a CRM system.
  • Actively participate in team initiatives, contribute feedback, and support collaborative solutions.
Requirements

To be successful in this role, you will need:

  • Proficient German (C1 level or higher) and English (B2 or higher), both written and verbal.
  • Residing in Serbia with legal eligibility to work.
  • Previous experience in customer support, technical support, or help desk roles.
  • Able to pass a background verification process.
  • Strong problem-solving, critical thinking, and communication skills; capable of working independently within a remote team.
  • Solid knowledge of PC-based applications (e.g., Microsoft Office) and familiarity with various systems.
What We Offer

We provide competitive pay based on experience and performance, as well as:

  • An indefinite contract and a regular Monday-Friday schedule.
  • A monthly allowance of 60 EUR to support your remote workspace.
  • A positive work environment and access to resources and training for career development.

The estimated salary for this position is €25,000 - €35,000 per year, depending on experience and qualifications.



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