German Speaking Customer Service Representative for Banking Sector
hace 24 horas
German Speaking Customer Service Representative for Banking Sector
About the RoleWe are seeking a highly motivated and fluent German-speaking customer service representative to join our team in providing exceptional support to banking clients.
Responsibilities- Assist customers with general banking inquiries, account access issues, transfers, and other related matters.
- Manage back-office tasks, including responding to emails, WhatsApp, and other channels.
- Present and inform customers about banking products, adhering to transparency requirements and regulatory standards.
- Monitor and report any application-related issues.
- Proficiency in MS Office Suite (Excel, Word, PowerPoint, Access).
- Fluent German language skills (C2 level).
- Strong customer orientation, empathy, and listening skills.
- Excellent oral and written communication abilities.
- Analytical skills and quick learner.
- Sales skills, social aptitude, and client interaction abilities.
- Strong problem-solving capabilities.
- Team-oriented with a proactive, results-driven mindset.
- Ability to organize, manage time, and adapt to high-pressure situations.
- Flexibility and adaptability to new technology.
We offer:
- A competitive salary of €20,730 gross per year.
- 38.5 hours of work per week, with shifts from 2:00 p.m. to 10:00 p.m.
- Two days off weekly, plus two weekends off monthly.
- A permanent contract.
- Opportunities for career advancement with a globally recognized service provider.
The estimated salary range is based on the location and industry standards.
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