German Speaking Customer Service Representative for Banking Sector

hace 24 horas


Madrid, Madrid, España Recruitment Direct A tiempo completo
Job Title

German Speaking Customer Service Representative for Banking Sector

About the Role

We are seeking a highly motivated and fluent German-speaking customer service representative to join our team in providing exceptional support to banking clients.

Responsibilities
  • Assist customers with general banking inquiries, account access issues, transfers, and other related matters.
  • Manage back-office tasks, including responding to emails, WhatsApp, and other channels.
  • Present and inform customers about banking products, adhering to transparency requirements and regulatory standards.
  • Monitor and report any application-related issues.
Requirements
  • Proficiency in MS Office Suite (Excel, Word, PowerPoint, Access).
  • Fluent German language skills (C2 level).
  • Strong customer orientation, empathy, and listening skills.
  • Excellent oral and written communication abilities.
  • Analytical skills and quick learner.
  • Sales skills, social aptitude, and client interaction abilities.
  • Strong problem-solving capabilities.
  • Team-oriented with a proactive, results-driven mindset.
  • Ability to organize, manage time, and adapt to high-pressure situations.
  • Flexibility and adaptability to new technology.
Benefits

We offer:

  • A competitive salary of €20,730 gross per year.
  • 38.5 hours of work per week, with shifts from 2:00 p.m. to 10:00 p.m.
  • Two days off weekly, plus two weekends off monthly.
  • A permanent contract.
  • Opportunities for career advancement with a globally recognized service provider.

The estimated salary range is based on the location and industry standards.



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