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About Cross Border Talents: As a renowned company, we take pride in delivering exceptional customer experiences. We are currently seeking a dedicated and enthusiastic German-speaking Customer Service Advisor to join our remote team based in Greece.
Job DescriptionWe are looking for a highly skilled individual to provide outstanding customer service to German-speaking clients via phone, email, and chat. The successful candidate will be responsible for assisting customers with inquiries, issues, and product information in a timely and professional manner.
Key Responsibilities:- Provide top-notch customer support to German-speaking clients
- Resolve customer complaints and provide effective solutions
- Document and track customer interactions in our CRM system
- Collaborate with team members to improve customer service processes and enhance overall customer satisfaction
To succeed in this role, you must have:
- Fluency in German (both written and spoken)
- Proficiency in English is a plus
- Excellent communication and interpersonal skills
- Previous experience in customer service or a related field is preferred
- Strong problem-solving abilities and attention to detail
- Ability to work independently in a remote setting
- Proficiency in using computers and customer service software
- Reliable internet connection and a quiet workspace
We offer a competitive salary of approximately €28,000 per year, flexible working hours, comprehensive training and ongoing support, opportunities for career advancement within the company, and a friendly and inclusive work environment.
Estimated Salary Range: €25,000 - €30,000 per year