German Speaking Customer Service Representative

hace 2 días


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

About Wibit Consulting & Services (Wibitcs)

We are seeking a highly skilled German-speaking customer service representative to join our team. Our company values growth, teamwork, and customer satisfaction.

Salary

This is a full-time, remote role based in Hungary, perfect for experienced customer service professionals passionate about delivering outstanding service. The estimated salary range for this position is between €24,000 - €32,000 per year, depending on experience and performance.

Job Description

As a customer service representative, you will be responsible for providing excellent service to our clients through various communication channels. This includes promptly addressing customer inquiries, efficiently resolving issues, and ensuring high customer satisfaction.

Responsibilities:

  • Provide Excellent Service: Promptly address customer inquiries, efficiently resolve issues, and ensure high customer satisfaction.
  • Multichannel Support: Respond accurately to inquiries through phone, email, and live chat support channels.
  • Resource Navigation: Use internal and external resources to deliver world-class service.
  • Escalate and Prioritize: Identify and escalate unresolved issues to appropriate teams, ensuring timely handling of all inquiries.
  • Call Routing Documentation: Route calls as needed and record all interactions following standard procedures.
  • Identify Trends: Spot and communicate emerging trends to enhance the customer experience.
  • Customer Experience Focus: Maintain professionalism in all interactions, meeting quality and satisfaction guidelines set by the client.

Requirements

To succeed in this role, you will need:

  • Languages Proficiency: Advanced German (C1 level) with strong verbal and written communication skills.
  • Soft Skills: Excellent conversational abilities, clear pronunciation, and strong customer service aptitude.
  • Computer Skills: Proficiency in common PC applications.
  • Communication and Teamwork: Great interpersonal skills, flexibility, and reliability.
  • Credit Card Knowledge: Basic understanding of credit card services is an advantage.

Benefits

At Wibitcs, we offer a competitive salary, indefinite contract, private health insurance, life insurance, and access to guidance and resources to grow professionally.

About the Job

This opportunity could be your next great role if you're ready to bring your skills to a company that values growth, teamwork, and customer satisfaction.



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