Customer Service Representative for German Speaking Markets

hace 2 días


Madrid, Madrid, España Cross Border Talents A tiempo completo

**Job Title:** Customer Service Representative for German Speaking Markets

**Overview:

At Cross Border Talents, we are seeking experienced Customer Care Specialists to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional support to customers in Germany and other German-speaking markets.

**Salary & Benefits:

We offer a competitive remuneration package based on experience, skills, and performance. The estimated salary for this role is $40,000 - $60,000 per year, depending on qualifications and location.

**Job Description:

In this role, you will be the primary point of contact for customers, providing timely and effective support via phone, email, and live chat. Your duties will include:
  • Delivering exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Researching and providing accurate responses to customer queries.
  • Navigating internal and external resources to ensure top-quality service.
  • Identifying and escalating priority or unresolved issues to appropriate teams.

**Required Skills & Qualifications:

To succeed in this role, you will need:
  • Native or fluent German language skills, both verbal and written.
  • Familiarity with customer support software, including Zendesk and internal troubleshooting tools.
  • Experience in customer support and technical support, especially with help desks or IT functions.
  • Ability to pass a background check.

**Benefits:

We offer a dynamic work environment, flexible working hours, and a range of benefits, including private health insurance and life insurance. As a fully remote team, we prioritize flexibility and autonomy, allowing you to work from the comfort of your own home in Montenegro.

**How You'll Thrive:

We're looking for someone who is passionate about delivering exceptional customer service, has strong problem-solving skills, and can adapt quickly to changing situations. If you're excited about the opportunity to work in a fast-paced, customer-centric environment, we'd love to hear from you.

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