Customer Service Representative
hace 12 horas
Company Overview:
American Express Services Europe Limited is a global leader in the payment industry, providing innovative financial services to individuals and businesses worldwide. Our mission is to provide exceptional customer experiences that exceed expectations.
Salary:
We offer a competitive salary of approximately €45,000 per annum, reflecting our commitment to rewarding talented professionals for their contributions.
Job Description:
As a Customer Service Representative - B2B German Speaker, you will be responsible for delivering world-class customer service to commercial customers through a consultative approach. Your primary goal will be to build meaningful relationships with our customers by understanding their current and future needs, providing first contact resolution, and negotiating positive outcomes for both our customers and American Express.
Key Responsibilities:
- Respond to commercial customer inquiries and concerns via phone, email, or other communication channels
- Provide first contact resolution and negotiate positive outcomes for customers
- Meet and exceed quality goals, compliance regulations, and productivity targets
- Navigate computer systems and applications to service customers
Required Skills and Qualifications:
To succeed in this role, you will need:
- Highly proficient German and English language skills, with strong verbal and written communication skills
- Personal excellence, remaining positive in difficult situations
- The ability to work in a fast-paced, dynamic environment and multitask using multiple systems and digital tools
- Strong interpersonal, communication, verbal, and written skills
Benefits:
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being, including:
- Competitive salary and bonuses
- Flexible working arrangements
- Opportunities for professional growth and development
- Mentorship and support from experienced colleagues
Location:
This role is based in [insert location], offering an excellent opportunity to join a global organization with a diverse and inclusive culture.
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