Customer Service Representative
hace 3 días
About the Role: We are seeking a highly skilled Customer Service Representative to join our team at Recruit4Work. As a Customer Service Representative, you will be responsible for providing top-notch support to our customers, addressing both technical and administrative inquiries through various channels.
Key Responsibilities:
- Provide exceptional customer support via phone, chat, and email.
- Assist customers with installations and configuration of their terminals or online payment solutions.
- Troubleshoot reported issues and maintain strong customer relationships.
- Block lost/stolen credit and debit cards.
- Handle inquiries from credit card holders and ensure the security and protection of credit card information.
- Conduct identity verification, answer questions, and explain any steps.
- Check temporarily blocked cards for transactions and permanently block or unblock credit cards.
- Handle claims files.
Requirements: To be successful in this role, you will need to be fluent in German (Level C2) and have working proficiency in English. Previous experience in a call centre is also essential. Strong communication and social skills, as well as a positive attitude towards changes, are a must. You should also be a team-player with strong listening skills and a service-oriented approach. Ability to handle conflicts constructively is also required.
Benefits: As a Customer Service Representative at Recruit4Work, you will enjoy a market-based basic salary with the possibility of a bonus. You will also receive paid training and free Spanish lessons. Our call centre is unique, atmospheric, and people-oriented, with a good dose of fun. We offer employee benefits such as meal cards, transport cards, and private insurance. You will also have the opportunity to participate in 4 company outings per year and enjoy free fruit and coffee.
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