German Speaker Customer Service Representative
hace 3 semanas
Company Overview
At Cross Border Talents, our client is a leading innovative company committed to delivering exceptional customer service. We prioritize creating positive and meaningful customer experiences, ensuring satisfaction across various touchpoints. As a German Speaker Customer Service Representative, you'll be at the forefront of this mission, assisting customers with their queries and providing tailored solutions.
Key Responsibilities:
- Handle customer inquiries via phone, email, or chat in a professional and empathetic manner.
- Resolve issues related to the company's products or services with efficiency and clarity.
- Provide product information, troubleshoot basic problems, and escalate complex cases when necessary.
- Maintain accurate records of customer interactions and feedback in the system.
- Collaborate with internal teams to ensure prompt and effective resolution of customer concerns.
- Continuously update your knowledge of company policies, products, and procedures.
Qualifications:
- Proficiency in German (at least C1 level) and English (B2 level).
- Strong communication and interpersonal skills.
- Previous experience in customer service is a plus but not mandatory.
- Ability to stay calm and handle challenging customer interactions professionally.
- Detail-oriented with excellent problem-solving abilities.
- Comfortable working in a dynamic, fast-paced environment.
Estimated Salary: $55,000 - $65,000 per annum based on industry standards and location.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and advancement.
- Inclusive and collaborative work environment.
- Flexible work hours and remote work options.
- Continuous training and support to excel in your role.
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