German Speaker Customer Service Representative

hace 3 semanas


Madrid, Madrid, España Cross Border Talents A tiempo completo

Company Overview

At Cross Border Talents, our client is a leading innovative company committed to delivering exceptional customer service. We prioritize creating positive and meaningful customer experiences, ensuring satisfaction across various touchpoints. As a German Speaker Customer Service Representative, you'll be at the forefront of this mission, assisting customers with their queries and providing tailored solutions.

Key Responsibilities:

  • Handle customer inquiries via phone, email, or chat in a professional and empathetic manner.
  • Resolve issues related to the company's products or services with efficiency and clarity.
  • Provide product information, troubleshoot basic problems, and escalate complex cases when necessary.
  • Maintain accurate records of customer interactions and feedback in the system.
  • Collaborate with internal teams to ensure prompt and effective resolution of customer concerns.
  • Continuously update your knowledge of company policies, products, and procedures.

Qualifications:

  • Proficiency in German (at least C1 level) and English (B2 level).
  • Strong communication and interpersonal skills.
  • Previous experience in customer service is a plus but not mandatory.
  • Ability to stay calm and handle challenging customer interactions professionally.
  • Detail-oriented with excellent problem-solving abilities.
  • Comfortable working in a dynamic, fast-paced environment.

Estimated Salary: $55,000 - $65,000 per annum based on industry standards and location.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • Inclusive and collaborative work environment.
  • Flexible work hours and remote work options.
  • Continuous training and support to excel in your role.


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