Customer Service Specialist with German

hace 1 semana


Madrid, Madrid, España David Kennedy Recruitment A tiempo completo

Are you a native German speaker looking for a challenging role in customer support? David Kennedy Recruitment is currently working with a leading Online Casino Gaming Company to find the ideal candidate for this position. Located in Qormi, Malta, this opportunity offers a unique blend of office and remote work, allowing you to maintain a healthy work-life balance.

Job Summary

We are seeking an experienced Customer Support Representative with fluency in German to join our team. As a key member of our customer service team, you will be responsible for resolving customer inquiries in a timely and professional manner. Your excellent communication skills, both written and verbal, will enable you to effectively address customer concerns and provide solutions.

Key Responsibilities
  • Respond to customer inquiries via email, maintaining a positive and empathetic attitude towards customers
  • Evaluate and make decisions based on defined policies and guidelines
Requirements
  • Native or fluent German speaker (both verbal and written)
  • Good command of English
  • Flexible and able to make quick decisions in a dynamic environment
  • Conscientious and reliable individual with attention to detail
Benefits

This role offers a competitive salary package, including:

  • A base salary of €35,000 per annum
  • Extra days of vacation on top of common allowance
  • Free fruit, tea, and coffee
  • Ability to work from home when working late shifts and weekends
  • Team performance bonus and working from home allowance
  • Corporate discounts for gym memberships, shops, and taxis
  • Private Health Insurance, eye care tests, health and well-being professional support


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