Customer Service Representative with German Fluency
hace 3 semanas
Wibit Consulting & Services (Wibitcs) is seeking a highly skilled Customer Service Representative with fluency in German to join our team. This full-time role offers a competitive salary package, indefinite contract, and comprehensive health benefits.
About the RoleIn this role, you will be responsible for delivering exceptional service to customers through phone, email, and live chat channels. You will provide accurate information, master documentation, escalate complex issues, route calls smartly, and analyze customer interactions to identify trends and patterns.
Key Responsibilities- Deliver Exceptional Service: Respond to customer inquiries with promptness and professionalism.
- Provide Accurate Information: Dive deep into resources to deliver precise and timely answers.
- Maintain Documentation: Keep meticulous records of all customer interactions.
- Escalate Complex Issues: Identify complex issues and escalate them to internal teams for swift resolution.
- Rout Calls Smartly: Manage incoming calls by routing them to appropriate resources while keeping accurate records.
- Analyze Customer Interactions: Identify trends and patterns in customer interactions to improve service delivery.
We are looking for a candidate who is fluent in German (C1 level) and has excellent verbal and written communication skills in English. The ideal candidate should possess strong user knowledge of common PC applications, be tech-savvy, and have effective communication skills. Team-oriented and interpersonal skills are also essential for success in this role.
What We Offer- Attractive Remuneration: Enjoy a competitive salary package that reflects your skills and experience.
- Job Security: Benefit from an indefinite contract, giving you peace of mind in your career.
- Comprehensive Health Benefits: Access private health and life insurance for your well-being.
This remote role offers you the flexibility to work from the comfort of your home in Hungary.
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