German Speaking Customer Service Representative with Hungarian Flexibility
hace 2 días
We are seeking a German-speaking customer service specialist to join our team at Wibit Consulting & Services (Wibitcs). This remote role offers the flexibility to work from the comfort of your home in Hungary while being part of a dynamic team.
**About the Role**:
As a German-speaking customer service specialist, you will be the voice of our client by responding to customer inquiries with promptness and professionalism. You will deliver exceptional service, provide accurate information, master documentation, escalate when needed, route calls smartly, spot trends and patterns, and meet quality standards.
**Key Responsibilities**:
* Deliver Exceptional Service: Respond to customer inquiries with promptness and professionalism.
* Provide Accurate Information: Dive deep into resources to deliver precise and timely answers via phone, email, and live chat channels.
* Master Documentation: Keep meticulous records of all customer interactions and navigate internal and external documentation seamlessly.
* Escalate When Needed: Identify complex issues and escalate them to the right internal teams for swift resolution.
* Route Calls Smartly: Manage incoming calls by routing them to the appropriate resources while keeping accurate records of each interaction.
* Spot Trends and Patterns: Analyze customer interactions to identify trends and communicate insights that can improve service delivery.
* Meet Quality Standards: Aim for the highest standards of customer satisfaction by adhering to established protocols, KPIs, and quality guidelines set by our clients.
**Requirements**:
* Language Proficiency: Fluency in German (C1 level) and excellent verbal and written communication skills in English.
* Tech-Savvy: Strong user knowledge of common PC applications and ability to navigate various software platforms.
* Interpersonal Skills: Flexibility, friendliness, resilience, and reliability in interactions.
* Effective Communicator: Linguistic fluency and clear pronunciation in German.
* Team-Oriented: Thrive in team settings, contributing positively to the group dynamic and fostering collaboration.
**What We Offer**:
* Attractive Remuneration: Enjoy a competitive salary package reflecting your skills and experience ($45,000 - $60,000 per year, depending on qualifications).
* Job Security: Benefit from an indefinite contract, giving you peace of mind in your career.
* Comprehensive Health Benefits: Access private health and life insurance for your well-being.
* Supportive Work Environment: Be part of a creative and friendly team that values your contributions and recognizes your efforts.
* Growth Opportunities: We provide guidance and resources to reach your full potential in your career.
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