Customer Service Representative with Fluency in French

hace 3 semanas


Madrid, Madrid, España Cross Border Talents A tiempo completo
Job Title: Customer Service Representative with Fluency in French

We are looking for a highly skilled Customer Service Representative fluent in French to join our team at Cross Border Talents.

About the Role:

This is a full-time opportunity based in Hungary, and we offer an attractive remuneration package that includes a salary of approximately €30,000 - €35,000 per annum, depending on experience and skills. The role offers numerous benefits, including private health and life insurance, an indefinite contract, and a dynamic work environment that supports employee growth and success.

Key Responsibilities:
  • Provide exceptional customer service via phone, email, and live chat to customers of a leading financial services company.
  • Deliver accurate and timely responses to customer queries, resolving issues efficiently and ensuring high levels of satisfaction.
  • Rout calls to the correct departments and document all customer interactions according to standard procedures.
Requirements:

To be successful in this role, you must have:

  • Native or fluent proficiency in French, both verbal and written.
  • Experience with customer support software, such as Zendesk, Slack, and internal troubleshooting tools.
  • A background in Customer Support or technical support, especially with help desks or IT functions.
Benefits:

We offer a comprehensive package that includes:

  • An attractive remuneration package based on experience and performance.
  • Private health and life insurance.
  • An indefinite contract.


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