Customer Service Expert with Language Fluency
hace 2 semanas
About Us
At American Express, we're dedicated to providing the world's best customer experience. Our team is built on a strong foundation of mutual respect, trust, and support, empowering our colleagues to grow professionally and personally.
Job Overview
This role plays a crucial part in supporting our premium merchant segments across the globe, ensuring seamless servicing experiences through various channels, including phone, email, and live chat.
Main Responsibilities:
- Supporting non-production functions to maintain optimal service levels;
- Flexing across multiple customer segments and processes to meet business needs;
- Providing exceptional customer service through prompt issue resolution and proactive problem-solving;
- Building strong relationships with internal partners to deliver best-in-class experiences;
- Identifying opportunities to drive improvements in customer experience and reducing recurring incidents.
Requirements
To succeed in this role, you'll need:
- A strong growth mindset with the ability to take ownership of your career;
- Excellent critical thinking, time management, and analytical skills;
- Fluency in English and an additional language (German, French or Spanish);
- Able to work any schedule based on business needs.
What We Offer
We prioritize our colleagues' well-being, offering a range of benefits, including competitive base salaries, bonus incentives, comprehensive medical insurance, flexible working models, generous paid parental leave policies, and more.
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