Customer Service Professional with Arabic Language Expertise

hace 21 horas


Madrid, Madrid, España Cigna A tiempo completo

Cigna Healthcare is a global health service company, providing healthcare products and services to individuals and employers worldwide. We are committed to improving the health, well-being, and peace of mind of our customers. This role as a Customer Service Representative will be a key contributor to this mission.

About the Role

This is a full-time position working in a dynamic team environment from Monday to Friday. As a Customer Service Representative, you will manage day-to-day customer queries through various communication channels, focusing on timely resolutions and delivering exceptional customer experiences. Your primary responsibility will be to ensure that customer needs are met while maintaining high productivity and quality standards.

You will be handling sensitive information, including medical reports, and must adhere to data privacy guidelines, such as GDPR. To excel in this role, you should have excellent knowledge of Microsoft 365 and the ability to learn new software applications quickly. Fluency in English (C1 level or higher) and proficiency in Arabic are required. Additionally, strong decision-making skills, effective communication abilities, and a keen attention to detail are essential for success.

Requirements
  • Prior customer service experience, preferably in a contact center or similar environment
  • Strong analytical and problem-solving skills
  • Ability to multitask and work under pressure
  • Excellent communication and interpersonal skills
  • Fluency in Arabic (C1 level or higher)
About Cigna Healthcare

Cigna Healthcare is an advocate for better health through every stage of life. We empower our customers with the information and insight needed to make informed decisions about their health and well-being. Join us in driving growth and improving lives by delivering exceptional customer service and support.

Salary Estimate

The estimated salary for this position is around $55,000 per year, based on industry standards and market research. Please note that this figure may vary depending on factors such as location and experience.



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