Customer Service Representative with Global Healthcare Expertise

hace 1 día


Madrid, Madrid, España Cigna Health And Life Insurance Company A tiempo completo
About Cigna Corporation

Cigna Corporation is a leading global health service company, dedicated to improving the health, well-being, and peace of mind of those we serve.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Cigna Global Health. As a CSR, you will be responsible for managing day-to-day customer inquiries, providing timely resolutions, and delivering exceptional customer experiences.


Key Responsibilities:
  • Manage customer queries through various communication channels (email and phone) while prioritizing customer satisfaction and experience
  • Adhere to productivity and quality standards set by management, ensuring seamless case resolution and customer engagement
  • Maintain comprehensive records of customer interactions in our CRM tool, guaranteeing data accuracy and security
  • Process confidential medical reports and information, adhering to relevant data privacy guidelines (GDPR)
  • Stay up-to-date on tools, processes, and documentation, collaborating with supervisors and higher management as needed
  • Liaise with other departments to resolve customer queries, including claims analysts, medical advisers, and finance teams

What We're Looking For:
  • Previous customer service experience (ideally in contact centers or reception roles)
  • Excellent knowledge of Microsoft 365 and ability to quickly learn new software applications
  • Active English language proficiency (C1 level or higher) and proficiency in Chinese (or French)
  • Decision-making ability, navigating ambiguity, and quick resolution of customer requests
  • Exceptional communication skills, emotional connection with customers, and high attention to detail
  • Able to work efficiently, maintaining high quality standards, and being a team player in an international environment
  • Discreet handling of confidential information

Estimated Salary Range:

$55,000 - $65,000 per annum, depending on location and experience


Benefits and Perks:

Cigna offers a comprehensive benefits package, including competitive salary, performance-based bonuses, and opportunities for professional growth and development



  • Madrid, Madrid, España Cigna Insurance A tiempo completo

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Cigna Global Health. As a key member of our customer service team, you will play a critical role in providing timely and accurate resolutions to our customers' queries through various communication channels.About the RoleManage day-to-day customer inquiries while...


  • Madrid, Madrid, España Cataloxy A tiempo completo

    About CataloxyCataloxy is a global technology and services leader that powers the brands of the future, providing integrated solutions in over 70 countries. We help well-known brands improve their businesses with cutting-edge technologies and innovative strategies.Job OverviewWe are seeking an experienced Healthcare Customer Service Representative to join...


  • Madrid, Madrid, España Cigna A tiempo completo

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our dynamic team at Cigna Corporation, a global health service company.About the Role:Manage customer queries through various communication channels, providing timely and pleasant resolutions.Take ownership of cases, following up with customers as needed and keeping comprehensive...


  • Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Job Title: Customer Service Representative with Multilingual ExpertiseAt Wibit Consulting & Services, we are seeking a highly skilled Turkish-speaking Customer Service Representative to join our Lisbon office. This full-time position offers a base salary and a range of benefits.About the Role:We are looking for an individual who can provide exceptional...


  • Madrid, Madrid, España Cigna A tiempo completo

    **Company Overview**Cigna Corporation is a global health service company that provides comprehensive healthcare solutions to individuals and organizations worldwide. Our mission is to improve the health, well-being, and peace of mind of those we serve.**Job Summary**We are seeking a highly motivated and customer-focused Customer Service Representative -...


  • Madrid, Madrid, España Cigna A tiempo completo

    Cigna Healthcare is a global health service company, providing healthcare products and services to individuals and employers worldwide. We are committed to improving the health, well-being, and peace of mind of our customers. This role as a Customer Service Representative will be a key contributor to this mission.About the RoleThis is a full-time position...


  • Madrid, Madrid, España Cigna Health And Life Insurance Company A tiempo completo

    Cigna Health and Life Insurance Company is seeking a highly skilled Customer Service Representative to join its dynamic team. Job Summary:The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences. As a key member of our team, you will be responsible for...


  • Madrid, Madrid, España Cigna A tiempo completo

    **Company Overview**Cigna Corporation is a global health service company that provides healthcare products and services, group disability, life and accident insurance, and international insurance – directly to individuals and through employers and intermediaries.**Our Mission**At Cigna, our mission is to improve the health, well-being, and peace of mind of...


  • Madrid, Madrid, España Wibit Consulting & Services A tiempo completo

    Job Title: Customer Service Representative With GermanDescription: We are partnering with a leading Outsourcing/BPO consultancy to onboard a German-speaking Customer Service Representative in the dynamic city of Porto. This role offers the opportunity to work in a fast-paced environment, handling inquiries from bank clients and providing excellent customer...


  • Madrid, Madrid, España The Business Tree A tiempo completo

    Overview">The Business Tree is a forward-thinking company dedicated to providing exceptional customer service solutions for various industries, including healthcare and retail. Our commitment to flexibility, independence, and professional growth makes us an ideal choice for self-driven individuals seeking a work-from-home position.Job DescriptionAs a Remote...


  • Madrid, Madrid, España Page Personnel A tiempo completo

    About UsPage Personnel, a leading recruitment agency, is proud to offer an exciting opportunity for a Customer Service Representative to join our team.About the RoleWe are seeking a highly skilled and motivated individual to handle customer queries and provide exceptional service. As a Customer Service Representative, you will be responsible for:Managing...


  • Madrid, Madrid, España The Cigna Group A tiempo completo

    Cigna Corporation is a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve. We deliver choice, predictability, affordability, and access to quality care through connected, personalized solutions that advance the whole person's health, both in body and mind.We are passionate about helping people...


  • Madrid, Madrid, España Cigna Health And Life Insurance Company A tiempo completo

    Company Overview: Cigna Health And Life Insurance Company is a leading global health service provider, offering a wide range of healthcare products and services. Our mission is to improve the health, well-being, and peace of mind of those we serve.Job Description: We are seeking an experienced Customer Service Representative to join our team in a dynamic...


  • Madrid, Madrid, España Teleperformance Greece A tiempo completo

    Teleperformance Greece:A renowned multinational company seeks a skilled Customer Service Representative to join their Nordic team. As the primary point of contact, you will handle customer inquiries, troubleshoot issues, and ensure timely resolution.The ideal candidate will possess fluency in Swedish, excellent English skills, and prior experience in...


  • Madrid, Madrid, España David Kennedy Recruitment A tiempo completo

    About the Role: We are seeking an experienced Technical Customer Service Representative to join our client's team in Hungary. As a remote Full-time employee, you will provide exceptional customer service to customers of a leading financial services company.


  • Madrid, Madrid, España Cigna A tiempo completo

    About CignaCigna Corporation is a leading global health service company providing healthcare products and services, group disability, life, and accident insurance. As a customer-facing organization, we strive to deliver exceptional service experiences to our customers.We are currently seeking a highly skilled Customer Service Representative to join our team...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job DescriptionAt Msx International Inc., we seek an exceptional Customer Service Team Lead to join our team in Madrid or Barcelona. This full-time indefinite contract offers a 40-hour workweek, Monday through Friday.About the RoleAs a key member of our team, you will guide and support a group of customer service agents, ensuring they meet project...

  • Customer Service Expert

    hace 3 semanas


    Madrid, Madrid, España Cigna A tiempo completo

    Cigna Corporation, a leading global health service company, is seeking a skilled Customer Service Representative to join its dynamic team. Salary: $45,000 - $65,000 per year. Job Description: As a Customer Service Representative, you will be responsible for managing customer inquiries through various communication channels, providing timely resolutions, and...


  • Madrid, Madrid, España Cigna A tiempo completo

    About the RoleWe are seeking a skilled Customer Service Representative to join our team. As a key member of our global healthcare organization, you will be responsible for delivering exceptional customer service and support to our clients.This is an excellent opportunity to develop your skills and experience in a dynamic and supportive environment. If you...


  • Madrid, Madrid, España The Cigna Group A tiempo completo

    We are seeking a highly skilled and multilingual customer service representative to join our team at The Cigna Group. As a global ambassador, you will be responsible for providing exceptional customer service to clients from diverse backgrounds and cultures.Your primary goal will be to ensure that our customers receive the highest level of support and...