Customer Service Expert for German Language

hace 1 día


Madrid, Madrid, España Cross Border Talents A tiempo completo

Job Overview: We are seeking a Customer Service Expert fluent in German to join our team at Cross Border Talents. This role offers the flexibility of hybrid/remote work while focusing on delivering top-notch customer support to our clients.

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About the Role: As a Customer Service Expert, you will handle customer inquiries, resolve issues efficiently, and ensure customer satisfaction with every interaction. Your primary responsibility will be to respond to customer queries via phone, email, and chat in German, providing accurate information about products and services.

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Main Responsibilities:

  • Respond to customer queries via phone, email, and chat in German, ensuring timely and efficient resolution.
  • Provide accurate information about products and services, addressing customer concerns and inquiries.
  • Maintain detailed records of customer interactions and transactions, facilitating seamless communication and issue resolution.
  • Collaborate with team members to improve processes and enhance customer satisfaction, promoting a culture of excellence.

Requirements: To excel in this role, you must possess fluency in German (written and spoken), as well as a good command of English for internal communication. Strong problem-solving and communication skills are essential, along with proficiency in using customer support tools and CRM systems. Additionally, you should be able to work flexible hours, including weekends (rotational shifts).

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What We Offer:

  • A competitive salary: €25,000 - €30,000 per annum, depending on experience.
  • A hybrid/remote work model, allowing you to maintain a healthy work-life balance.
  • Opportunities for career growth and development within a supportive and collaborative work environment.

Why Join Us: At Cross Border Talents, we value our employees' skills and dedication. We offer a dynamic work environment that fosters growth, creativity, and innovation. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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