Customer Service Expert for German Speakers

hace 2 semanas


Madrid, Madrid, España Munay Global Services A tiempo completo

Are you a fluent German speaker looking to take your customer service skills to the next level? Munay Global Services has an exciting opportunity for a Customer Support Representative to join our team in Spain.

What You'll Do:

  • Deliver exceptional support to our clients via phone and email, resolving a wide range of issues in a timely and professional manner.
  • Provide accurate and informative responses, utilizing established procedures to ensure customer satisfaction.
  • Take ownership of customer queries, ensuring prompt resolution and follow-up as needed.
  • Foster strong relationships with customers, answering their questions in a courteous, friendly, and professional manner.
  • Meet and exceed our customer service quality goals, compliance regulations, and productivity targets.
  • Create a positive customer experience that exceeds expectations.
  • Collaborate with management to provide feedback and improve processes.

What We Offer:

  • The opportunity to work from home in Spain, enjoying a great work-life balance.
  • Training will be provided in Madrid, and occasional visits to our office are required.
  • We offer comprehensive health coverage and private healthcare benefits.
  • An attractive salary package, commensurate with industry standards.

Requirements:

  • Native fluency in German.
  • Proficiency in English (B2 level).
  • Self-sufficiency and confidence in troubleshooting basic technical issues related to connectivity, systems, and devices.
  • A minimum of one year's experience in a customer service environment, preferably in technical support.
  • EU citizenship or Spanish residence card.

Munay Global Services offers a dynamic and supportive work environment. If you're a motivated and results-driven individual with excellent communication skills, we encourage you to apply.



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