Customer Service Expert for German Speakers
hace 2 semanas
Are you a fluent German speaker looking to take your customer service skills to the next level? Munay Global Services has an exciting opportunity for a Customer Support Representative to join our team in Spain.
What You'll Do:
- Deliver exceptional support to our clients via phone and email, resolving a wide range of issues in a timely and professional manner.
- Provide accurate and informative responses, utilizing established procedures to ensure customer satisfaction.
- Take ownership of customer queries, ensuring prompt resolution and follow-up as needed.
- Foster strong relationships with customers, answering their questions in a courteous, friendly, and professional manner.
- Meet and exceed our customer service quality goals, compliance regulations, and productivity targets.
- Create a positive customer experience that exceeds expectations.
- Collaborate with management to provide feedback and improve processes.
What We Offer:
- The opportunity to work from home in Spain, enjoying a great work-life balance.
- Training will be provided in Madrid, and occasional visits to our office are required.
- We offer comprehensive health coverage and private healthcare benefits.
- An attractive salary package, commensurate with industry standards.
Requirements:
- Native fluency in German.
- Proficiency in English (B2 level).
- Self-sufficiency and confidence in troubleshooting basic technical issues related to connectivity, systems, and devices.
- A minimum of one year's experience in a customer service environment, preferably in technical support.
- EU citizenship or Spanish residence card.
Munay Global Services offers a dynamic and supportive work environment. If you're a motivated and results-driven individual with excellent communication skills, we encourage you to apply.
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