Customer Service Representative for German-Speaking Clients

hace 4 semanas


Madrid, Madrid, España Cross Border Talents A tiempo completo

Job Summary:

We are seeking a skilled German language support specialist to provide exceptional customer service to our clients in Germany and beyond. As a key member of our cross-border team, you will be responsible for delivering timely and accurate responses to customer inquiries, addressing and resolving issues, and collaborating with internal teams to escalate and resolve complex cases.

Key Responsibilities:

  • Provide customer support in German and English via phone, email, and chat
  • Address and resolve customer issues, including troubleshooting, account management, and general inquiries
  • Assist customers in product navigation and handle requests such as order changes, cancellations, and refunds
  • Collaborate with internal teams to escalate and resolve complex issues
  • Provide feedback on common customer issues to improve service quality and processes

Requirements:

  • Native German speaker with English proficiency (B2/C1)
  • Currently living in Madrid and able to work on-site for the first 6 weeks
  • Previous experience in customer service is a plus
  • Excellent communication and problem-solving skills
  • Ability to work independently after initial on-site training and provide support remotely
  • Strong organizational skills and attention to detail
  • Tech-savvy with ability to quickly learn new systems and tools

Benefits:

  • Hybrid work setup: on-site for the first 6 weeks, then remote
  • Competitive salary and opportunities for career growth
  • Full training provided to set you up for success
  • Work in an international, multicultural environment
  • Supportive and collaborative team atmosphere


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