German Speaking Customer Service Representative

hace 4 semanas


Madrid, Madrid, España Eco Plus Solutions A tiempo completo
Customer Support Specialist - German Market

We are Eco Plus Solutions, a growing international digital banking company, seeking a highly skilled Customer Support Specialist to join our team. As a Remote Customer Advisor, you will play a key role in supporting our German-speaking clients, helping them with their banking needs and introducing them to innovative digital banking solutions.

Key Responsibilities:

  • Deliver exceptional support to German-speaking customers through various channels, including phone, email, WhatsApp, and chat.
  • Assist clients with issues related to account setup, password recovery, transactions, and other digital banking services.
  • Guide customers in navigating the digital banking platform and solving their concerns efficiently.
  • Ensure all customer queries are handled promptly and accurately.


Product Information:
Educate clients about our innovative digital banking products and services for the German market. Clearly explain the features, advantages, and risks of various banking and investment products. Recommend banking products based on customer needs, following compliance and regulatory requirements.

Administrative Support:
Perform back-office tasks, including managing email and WhatsApp requests, and handling chat inquiries. Assist with account updates, document management, and other administrative tasks. Ensure all customer interactions and processes are accurately documented within internal systems.

Compliance & Regulations:
Follow all internal and external regulations related to customer service, transparency, and protection. Ensure all communication with clients complies with ethical and regulatory standards. Stay updated on relevant changes to banking laws affecting the German market.

Requirements & Qualifications:

Language Skills:
Fluent or native in German (C1 level or above) and proficient in English. Knowledge of Spanish is an asset but not necessary.

Location:
Must reside in Spain and have access to a reliable internet connection

Education:
Minimum requirement is a high school diploma or equivalent. Additional qualifications in customer service or finance are a bonus but not required.

Customer Focus:
Strong communication skills with a customer-centric mindset and the ability to handle issues with patience and professionalism

Tech Skills:
Comfortable using digital platforms, with a quick ability to learn new systems

Problem-Solving:
Able to handle customer inquiries efficiently and think critically to resolve issues

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