Customer Service Representative

hace 1 mes


Madrid, Madrid, España JL Talent Partners A tiempo completo

We are seeking a skilled Customer Service Representative to join our team at JL Talent Partners in Madrid, Spain.

As a Customer Service Representative, you will be responsible for providing exceptional customer service related to banking issues, account opening, access password locks, transfers, and other banking-related tasks.

Key responsibilities include:

  • Providing customer service via phone, email, and other communication channels
  • Managing back office tasks such as answering emails and WhatsApp messages
  • Offering banking products and services to customers
  • Ensuring compliance with regulations and quality standards
  • Reporting and following up on anomalies

What we offer:

  • Competitive salary package
  • Indefinite contract
  • Annual vacations: 32 calendar days
  • Opportunity to work with the largest service provider in the world
  • Real possibilities of growth within the company

Requirements:

  • Proficiency in German or Dutch
  • Good writing and speaking skills in English
  • Intermediate Spanish is a plus
  • Analytical capacity and ability to acquire new knowledge autonomously
  • Ability to walk customers through complex procedures
  • EU Citizenship or Residence card


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