Customer Service Representative

hace 4 semanas


Madrid, Madrid, España MSX INTERNATIONAL A tiempo completo

Customer Service Representative Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Conduct follow-up calls with customers to assess their satisfaction and gather feedback.
  • Address customer concerns, questions, and issues in a timely and professional manner.
  • Collaborate with cross-functional teams to ensure timely resolution of customer concerns.
  • Maintain accurate records of customer interactions and follow-up activities.

Requirements:

  • Excellent communication skills, both verbal and written.
  • Bilingual or native in Dutch and excellent English skills.
  • Strong interpersonal skills and ability to build rapport with customers.
  • Detail-oriented and organized.
  • Proficient in using customer relationship management software.

About MSX International

MSX International is a leading provider of customer service solutions, with a global presence and a reputation for excellence. We offer a dynamic and supportive work environment, with opportunities for growth and development.



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