German Customer Service Representative
hace 3 días
Job Overview
Deliver exceptional customer service to German-speaking bank clients via multiple channels, including phone, email, WhatsApp, and chat. Provide in-depth information about innovative digital banking products in the German market, ensuring a high level of service and meeting customer needs.
Key Responsibilities
- Offer customer service related to banking issues, account opening, access password locks, and transfers.
- Manage back-office tasks, including responding to emails, WhatsApp messages, and other communications.
- Promote banking products to meet customer needs and preferences.
- Ensure compliance with regulatory requirements, including transparency, service information, and client protection.
- Report and follow up on anomalies in the application process.
Requirements
- Native-level German proficiency.
- Strong English language skills (C1 level).
- Relevant studies in Business Administration, Mathematics, or Law.
- Proficiency in MS Office applications (Excel, Word, PowerPoint, Access).
- Experience in the banking industry (preferred but not mandatory).
Benefits
- Part-time schedule (38.5 hours/week) with 2 days off per week.
- Competitive salary: 20,730 euro gross annually.
- Annual vacations: 32 calendar days.
- Opportunity to work with a leading service provider in the world.
- Indefinite contract.
- Referral program: Bring a friend and receive a bonus (up to 2,000 euro).
If you're interested in learning more about this opportunity, please apply, and a recruiter will contact you via email or LinkedIn. #J-18808-Ljbffr
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