German Speaking Customer Service Representative
hace 4 semanas
We are seeking a highly motivated and customer-focused individual to join our team as a German Speaking Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our German-speaking clients, handling their inquiries, and resolving any issues they may encounter.
Key Responsibilities:
- Deliver outstanding customer service to German-speaking clients via phone, email, and chat
- Assist clients with account setup, password recovery, transactions, and other digital banking services
- Educate clients about our innovative digital banking products and services for the German market
- Recommend banking products based on customer needs, following compliance and regulatory requirements
- Perform back-office tasks, including managing email and WhatsApp requests, and handling chat inquiries
Requirements:
- Fluent or native in German (C1 level or above) and proficient in English
- Knowledge of Spanish is an asset but not necessary
- Must reside in Spain and have access to a reliable internet connection
- Minimum requirement is a high school diploma or equivalent
What We Offer:
- Competitive salary package based on experience and performance
- Private health insurance for you and your family, along with life insurance coverage
- Remote work environment with flexibility to work from home anywhere in Spain
- Opportunities for growth and career advancement within a fast-paced and evolving digital banking environment
- Full training and support to ensure you have all the tools you need to excel in your role
Why Join Us?
This is an exciting opportunity to become part of a fast-growing digital banking company, where you'll play an important role in helping customers and growing the business.
You'll work in a flexible, fully remote environment while being based in Spain. We are committed to your personal and professional growth, providing you with everything you need to succeed.
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