German Speaking Customer Service Representative

hace 4 semanas


Madrid, Madrid, España Eco Plus Solutions A tiempo completo

We are seeking a highly skilled German Speaking Customer Service Representative to join our team at Eco Plus Solutions. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our German-speaking clients.

Key Responsibilities:

  • Provide top-notch support to German-speaking customers via phone, email, WhatsApp, and live chat.
  • Assist clients with issues related to account setup, password recovery, transactions, and other digital banking services.
  • Educate clients about our innovative digital banking products and services for the German market.
  • Clearly explain the features, advantages, and risks of various banking and investment products.
  • Recommend banking products based on customer needs, following compliance and regulatory requirements.

Requirements:

  • Fluent or native in German (C1 level or above) and proficient in English.
  • Knowledge of Spanish is an asset but not necessary.
  • Must reside in Spain and have access to a reliable internet connection.
  • Minimum requirement is a high school diploma or equivalent.

What We Offer:

  • Competitive salary package based on experience and performance.
  • Private health insurance for you and your family, along with life insurance coverage.
  • Remote work environment with flexibility to work from home anywhere in Spain.
  • Opportunities for growth and career advancement within a fast-paced and evolving digital banking environment.
  • Full training and support to ensure you have all the tools you need to excel in your role.


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