Customer Service Representative

hace 1 semana


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo
About Us

Wibit Consulting & Services (Wibitcs) is a leading BPO partner known for its high employee satisfaction. We're seeking a skilled German-speaking Customer Care Specialist to join our team.

Job Overview

As a Customer Care Specialist with German, you will provide exceptional customer service, resolve customer issues, and collaborate with internal teams to deliver a consistent service experience.

Key Responsibilities:
  • Deliver prompt and efficient responses to customer inquiries through phone, email, and live chat
  • Research and resolve customer issues using internal and external documentation
  • Document all interactions according to standard operating procedures
Requirements

To succeed in this role, you will need:

  • Fluency in German (both verbal and written)
  • Strong communication skills
  • Familiarity with customer support software (e.g., Zendesk, Slack)
  • Previous experience in customer or technical support, especially in a help desk role
  • Able to pass a background check
What We Offer

We offer a competitive salary of $2500-$3500 per month, depending on experience and performance. Additionally, you will enjoy:

  • Indefinite contract with job security
  • Comprehensive benefits package, including private health and life insurance
  • Remote work opportunities from the comfort of your home in Serbia
  • Positive work environment with a dynamic and creative team
  • Professional growth opportunities with access to guidance and tools


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