Customer Service Representative
hace 2 días
Job Title: Customer Service Representative
About the Role: We are seeking a highly skilled and customer-focused Customer Service Representative to join our dynamic team at Salve Consulting.
Responsibilities:
- Address customer inquiries promptly and provide effective solutions via various communication channels.
- Research and respond to inquiries via phone, email, and live chat.
- Navigate internal and external resources to offer world-class service.
- Identify and escalate priority or unresolved issues to appropriate internal teams.
Requirements:
- Proficiency in German (C1/C2) and a minimum of B2 in English , both oral and written.
- Residing in North Macedonia and eligible to work legally without company support.
- Familiarity with customer support software (e.g., Zendesk, Slack) and experience in customer or technical support roles, particularly help desk or IT functions.
- Ability to pass a background check.
- Strong skills in working independently and as a remote team player.
- Excellent problem-solving and critical thinking abilities.
Benefits:
- Competitive salary based on experience, skills, and performance: $40,000-$60,000 per year.
- Indefinite contract.
- Private health and life insurance.
- Fully remote from North Macedonia.
About Us: Salve Consulting is committed to fostering an inclusive workplace where diversity is celebrated and valued. We believe that different perspectives and experiences enhance our work environment and contribute to our success.
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