Customer Service Expert with German Language Proficiency
hace 1 día
We are a highly-rated BPO, Wibit Consulting & Services (Wibitcs), seeking experienced Customer Care Specialists to provide top-tier support for a leading manufacturing company in Hungary. Our team is passionate about delivering exceptional customer experiences, and we're looking for individuals who share our commitment to excellence.
**Job Overview**
This is a full-time, remote opportunity where you'll work from Hungary, using your language skills and customer care expertise to assist customers with their product needs and inquiries. As a Customer Care Specialist, you will be responsible for providing technical support through voice, chat, and email to address customer inquiries and resolve issues promptly.
**Key Responsibilities**
- Provide exceptional service by ensuring every interaction is efficient, friendly, and leaves the customer satisfied.
- Accurately document each customer interaction in the CRM system to ensure accurate tracking and follow-up.
- Engage actively in team initiatives, contribute feedback, support team solutions, and help maintain a positive and productive work environment.
**Requirements**
- Fluent in German (C1+) and English (B2+), with excellent verbal and written communication skills.
- Must be a resident of Hungary with legal eligibility to work without sponsorship.
- Prior experience in customer service or technical support, ideally with help desk functions or IT troubleshooting.
- Competent with external systems, internet, and PC-based applications, including Microsoft Office.
- Able to handle process changes and new information with ease.
**What We Offer**
We provide a competitive salary based on experience, skills, and performance, as well as a stable employment contract for a long-term, secure position. Our work schedule is Monday to Friday, from 10 AM to 6 PM, providing work-life balance. We also offer a positive, supportive culture, professional development opportunities, and a chance to grow within the role.
Our estimated annual salary for this position is approximately €40,000, based on industry standards and requirements.
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