German Language Customer Service Professional

hace 3 semanas


Madrid, Madrid, España David Kennedy Recruitment A tiempo completo

Customer Service Representative Opportunity

We are working with a leading BPO in Croatia to find an experienced German-speaking customer service professional to join their team.

About the Role:

This is a full-time position that involves delivering exceptional customer service to clients via phone, email, and live chat. You will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.

Responsibilities:

  • Deliver world-class customer service by promptly addressing customer inquiries and resolving issues efficiently
  • Research and provide accurate and timely responses to inquiries
  • Navigate internal and external documentation to provide top-notch support
  • Identify and escalate priority or unresolved issues to appropriate teams
  • Route calls to the right resources when necessary and document all customer interaction information
  • Strive for high-standard customer satisfaction and experience

Requirements:

  • Native or fluent in German (C1 level) with strong proficiency in written and spoken communication
  • Proficient in using standard PC applications
  • Strong flexibility, professionalism, resilience, self-sufficiency, and reliability
  • Excellent communication and teamwork abilities
  • Understanding of credit card-related concepts

Benefits:

  • Competitive salary: €35,000 - €45,000 per year, depending on experience
  • Indefinite contract


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