German Language Customer Service Representative
hace 2 días
We are looking for a skilled German language customer support agent to join our dynamic team. About the Role:
This is a full-time position with rotational shifts, including evenings and weekends. The successful candidate will provide top-notch support to our customers via email and other communication channels.
Responsibilities:
- To view and review user-generated content, ensuring it meets our guidelines.
- To respond to customer inquiries via email, providing positive, empathetic, and professional support related to our online marketplace.
- To follow communication procedures and company policies to deliver consistent service.
- To evaluate and make decisions in line with defined policies and guidelines.
Requirements:
- No experience required, though customer service experience is a bonus.
- Strong PC skills and the ability to learn new tools.
- Excellent communication, analytical, and decision-making skills, with an empathetic approach to customer interactions.
- German (native or advanced) and English (conversational) language skills.
- Professional attitude with the ability to work autonomously, meet deadlines, and follow procedures.
Benefits:
- Work from home in Malta with a hybrid setup.
- Opportunity to extend leave while working abroad within the EU (up to 2 weeks).
- Team Performance Bonus twice a year, based on team results.
- Career development opportunities and growth within the company.
- Free transport to the office from select areas in Malta.
- Private Health Insurance after the probationary period.
- Free annual eye test and gym membership discounts.
- Discounts on taxi services and free English courses.
- Work from home allowance to support remote work needs.
Schedule:
The working hours are 40 hours per week, 8 hours per day, with a 30-minute unpaid lunch break. Rotational shifts include 7:00 am - 3:30 pm or 3:30 pm - midnight, with two days off during the week.
Estimated Salary: €25,000 - €35,000 per annum, depending on experience.
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