Customer Support Representative

hace 23 horas


Madrid, Madrid, España Cross Border Talents A tiempo completo
French Customer Support Job Description

We are looking for a highly skilled and motivated French-speaking customer support representative to join our team in Athens, Greece.

Company Overview:

Cross Border Talents is a leading company in the customer support industry, dedicated to providing exceptional service to our clients. Our dynamic and multicultural team is passionate about delivering outstanding results and exceeding expectations.

Job Summary:

The successful candidate will be responsible for providing top-notch customer service and support to French-speaking customers via phone, email, and chat. This role requires strong communication and interpersonal skills, as well as the ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.

Key Responsibilities:
  • Deliver exceptional customer service and support to French-speaking customers.
  • Address and resolve customer inquiries, concerns, and technical issues in a professional and timely manner.
  • Maintain comprehensive knowledge of our products and services to effectively assist customers.
  • Collaborate with team members and other departments to ensure a seamless customer experience.
  • Accurately document customer interactions and update customer records in the database.
Requirements:

To succeed in this role, you must have:

  • Fluency in French (both written and spoken) is essential.
  • Proficiency in English (written and spoken).
  • Previous experience in customer support or a related field is a plus.
  • Strong communication and interpersonal skills.
  • Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
What We Offer:

We offer a competitive salary and performance bonuses, flexible working options, health insurance, additional benefits, ongoing training and professional development opportunities, and a supportive and diverse work environment.

Salary:

The estimated annual salary for this position is €25,000 - €35,000, depending on experience.



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